orangerful (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
orangerful) wrote2020-06-13 11:34 am
orangerful) wrote2020-06-13 11:34 am
Entry tags:
living my coronamare
Remember my post from a few weeks ago about COVID related nightmares? Well, I got to live one this week.
We had a BIG delivery of some shelving items and the only door they could fit through was our front door. It was about 11am and the delivery driver called to say he was on his way so I was standing around, hoping it was a box that could be slid through our side door. While standing outside, a patron pulled up and asked if he could get his books and I directed him to the curbside area.
The truck arrived and just by the size of the truck, I knew whatever was inside was not going to be easy to move. The driver said he was going to need the big doors.
The front doors.
I figured it was a quiet weekday and this would only take a moment, we could do this. We opened the front shutters where the doors are and then wrestled with them to knock them off their sliding tracks so he could get in to the building. While I am trying to do this, the man from the parking lot walks in and starts telling me he can't get through on the phone number listed on curbside and I had to explain he needed to TEXT it (which, you know, the other 30 people who had been by before figured out).
I moved some furniture around and was able to guide the delivery into the children's area and the sign the paperwork.
And what do I see when I turn around? Some old dude at the desk, NO MASK, trying to talk to staff. I heard my staff trying to explain to him about curbside and he started to leave the branch, but then stopped in the lobby and started BROWSING FLIERS! I finally just shouted "SIR, WE ARE CLOSED" and he asked "Well, I can I look at these?" and I said "The building is closed, I had to open the doors for a delivery, we will see you in July."
ARGH! I pretty much stomped around for the rest of the day because I was so annoyed that this person did EXACTLY what I was worried people would do. Which makes me wonder if all the OTHER things I am worried about will happen.
But I think that was the most stressful day so far and it was really only about 30 minutes so yeah, could be a lot worse.
We had a BIG delivery of some shelving items and the only door they could fit through was our front door. It was about 11am and the delivery driver called to say he was on his way so I was standing around, hoping it was a box that could be slid through our side door. While standing outside, a patron pulled up and asked if he could get his books and I directed him to the curbside area.
The truck arrived and just by the size of the truck, I knew whatever was inside was not going to be easy to move. The driver said he was going to need the big doors.
The front doors.
I figured it was a quiet weekday and this would only take a moment, we could do this. We opened the front shutters where the doors are and then wrestled with them to knock them off their sliding tracks so he could get in to the building. While I am trying to do this, the man from the parking lot walks in and starts telling me he can't get through on the phone number listed on curbside and I had to explain he needed to TEXT it (which, you know, the other 30 people who had been by before figured out).
I moved some furniture around and was able to guide the delivery into the children's area and the sign the paperwork.
And what do I see when I turn around? Some old dude at the desk, NO MASK, trying to talk to staff. I heard my staff trying to explain to him about curbside and he started to leave the branch, but then stopped in the lobby and started BROWSING FLIERS! I finally just shouted "SIR, WE ARE CLOSED" and he asked "Well, I can I look at these?" and I said "The building is closed, I had to open the doors for a delivery, we will see you in July."
ARGH! I pretty much stomped around for the rest of the day because I was so annoyed that this person did EXACTLY what I was worried people would do. Which makes me wonder if all the OTHER things I am worried about will happen.
But I think that was the most stressful day so far and it was really only about 30 minutes so yeah, could be a lot worse.
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I'm not looking forward to having to potentially kick people out either. :/
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I remember my manager, when we were first setting up curbside service, and I was like, "Are you sure you want to do this by yourself? Soon as you're outside, customers will come bother you." And she was like, "Oh, it'll be fine. This will only take a minute." Ten seconds later, they just appeared out of thin air. Like MAGIC.
Sometimes I think I'm too cynical. Other times, I'm just like, "Nah. I know how this works."
What's worrying me now, and I'm not the only one who thinks this: We are open for 8 hours on Sundays right now. Eight. HOURS. On SUNDAYS. Once people figure that out, they'll start expecting us to be open for a full day every day of the week forever. We've been told it's temporary, BUT. I worry the City will use "Oh but the customers love it!" as an excuse to *actually* keep us there all day forever.