orangerful (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
orangerful) wrote2009-07-06 04:31 pm
orangerful) wrote2009-07-06 04:31 pm
Entry tags:
Fox Store FAIL!
For those of you that don't follow me on Twitter (and for those of you that do, I'm sorry, but while I was watching the site crash, there wasn't much else for me to do but tweet about it) let me tell you about the Dollhouse pre-order.
See, I really had no intention of buying Dollhouse on DVD, let alone Blu-Ray. I was going to see if it survived a second season or not. But then the announcement came out that they were doing a cool exclusive for Comic Con and one of my Star Wars buddies said he would pick it up for me if I managed to order one. So I was like "Cool".
I sat here at my computer, watching the clock count down. I'd never really done anything like this before, except for the Flight of the Conchords tickets (which I waited 10 minutes on and they were all sold out immediately). Eventually it was at 30 seconds, then 20, then 10....then OMG no seconds...then wait...WTF? 10 sec, 30 sec - AAAH! Where is the pre-order button?
I flailed around for about 15 minutes, trying to figure out if I was on the wrong page, checking the Fox Store site, googling like a fool. Eventually I called and was put on hold for at least another 10 minutes and when I finally got to a rep they said that there was a problem with the site, it wasn't actually up yet, and just to wait.
When I checked back it appeared to have a pre-order page, though it was taking awhile to load. I went and typed in all my info but while I was typing, it refreshed the whole page and I had to type it out AGAIN. I hit "ORDER" and it thought about it and said there was an error processing my card. I was like "wtf?" so I tried it again, this time entering my address with the Apt # on the second line. ERROR! WTF! I took a shower, tried again. ERROR. I put away the dishes, took out the trash, tried again - ERROR!
So I gave up, went to the post office, grabbed some lunch, drove home and suddenly my phone starts to ring (current ringtone: A-Ha - Take On Me intro). I answer it and it's the FRAUD DEPARTMENT! "If you purchased $$$ for a fast food rest., press 1" oh yes, I did do that just now "If you purchased $69.99 from 'Misc Merchant'" press 1" UM WTF "If not, press 2" TWO!!!!!!!!
Fraud dept. says I have FIVE instances of $69.99 PENDING on my account from Fox Store. I have absolutely NO emails from Fox Store saying it went through. They should all be gone by tomorrow, I assume.
Now, the Dollhouse site is just a string of text: "We are addressing some glitches that you may be experiencing, will be back up for pre-order soon. "
HA! Looks like everyone else had the same issue. From what I can tell, less than 400 orders were processed before the site crashed.
I really don't think I care anymore. Too much of a headache. If it comes back up and I happen to get one, big whoop. If not, oh well.
It's just ridiculous - this is a MAJOR company, they should have known people were going to jump on this. God FOX, is there anything you don't suck at???? Seriously????
See, I really had no intention of buying Dollhouse on DVD, let alone Blu-Ray. I was going to see if it survived a second season or not. But then the announcement came out that they were doing a cool exclusive for Comic Con and one of my Star Wars buddies said he would pick it up for me if I managed to order one. So I was like "Cool".
I sat here at my computer, watching the clock count down. I'd never really done anything like this before, except for the Flight of the Conchords tickets (which I waited 10 minutes on and they were all sold out immediately). Eventually it was at 30 seconds, then 20, then 10....then OMG no seconds...then wait...WTF? 10 sec, 30 sec - AAAH! Where is the pre-order button?
I flailed around for about 15 minutes, trying to figure out if I was on the wrong page, checking the Fox Store site, googling like a fool. Eventually I called and was put on hold for at least another 10 minutes and when I finally got to a rep they said that there was a problem with the site, it wasn't actually up yet, and just to wait.
When I checked back it appeared to have a pre-order page, though it was taking awhile to load. I went and typed in all my info but while I was typing, it refreshed the whole page and I had to type it out AGAIN. I hit "ORDER" and it thought about it and said there was an error processing my card. I was like "wtf?" so I tried it again, this time entering my address with the Apt # on the second line. ERROR! WTF! I took a shower, tried again. ERROR. I put away the dishes, took out the trash, tried again - ERROR!
So I gave up, went to the post office, grabbed some lunch, drove home and suddenly my phone starts to ring (current ringtone: A-Ha - Take On Me intro). I answer it and it's the FRAUD DEPARTMENT! "If you purchased $$$ for a fast food rest., press 1" oh yes, I did do that just now "If you purchased $69.99 from 'Misc Merchant'" press 1" UM WTF "If not, press 2" TWO!!!!!!!!
Fraud dept. says I have FIVE instances of $69.99 PENDING on my account from Fox Store. I have absolutely NO emails from Fox Store saying it went through. They should all be gone by tomorrow, I assume.
Now, the Dollhouse site is just a string of text: "We are addressing some glitches that you may be experiencing, will be back up for pre-order soon. "
HA! Looks like everyone else had the same issue. From what I can tell, less than 400 orders were processed before the site crashed.
I really don't think I care anymore. Too much of a headache. If it comes back up and I happen to get one, big whoop. If not, oh well.
It's just ridiculous - this is a MAJOR company, they should have known people were going to jump on this. God FOX, is there anything you don't suck at???? Seriously????
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*hugs*