orangerful (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
orangerful) wrote2009-07-07 07:54 pm
orangerful) wrote2009-07-07 07:54 pm
Entry tags:
well, that explains a LOT
So, I woke up this morning and gave the Dollhouse order another go and it worked!!!
Or so I thought.
On my way home from work, I checked my voicemail, and it's my credit card saying their fraud detection has an issue with my card and to call back ASAP.
So I call back and explain that YES I was ordering the DVD this time and YES It should actually have charged the card. Okay, they say, we'll let it go through, but call and confirm with Fox Store.
I call Fox Store and THEY say it was declined and I should try again. So I try again and GUESS WHAT THE SITE SAYS? "This person already has an order in" *headdesk* She says she will forward it on to corporate.
I call my credit card again, juuuuust in case I misunderstood. They explain that after I called, they let the order go through so it should be alright.
So I call Fox Store again, to see if maybe it shows up in the system now as okay. And here is the issue - SINCE the item is a pre-order, Fox Store does a Pre-Auth on the card to check for funds...BUT since this is a special Comic Con thing, they also need to charge my card right then to...so what do the computers at my credit card see? 2 CHARGES in the space of a minute.
She tried to clear my account with Fox Store yet again, to see if I could try again, but no dice. She said she will try to call me back, but she was leaving soon, and to maybe try again in an hour to re-purchase it. She's sent all of my info on to their "corporate" office so hopefully it will get fixed. UGH!
THANK YOU SHANTELL AT FOX STORE'S HELP LINE! YOU WERE AWESOME!
Fox, on the other hand, needs to stop underestimating the power of Whedon fans and prepare for these things. You put a limited quantity of anything online, people will go for it.
I will update you more on the continuing saga of me trying to give Fox money and them refusing (because I know you're on the edge of your seat!)
Or so I thought.
On my way home from work, I checked my voicemail, and it's my credit card saying their fraud detection has an issue with my card and to call back ASAP.
So I call back and explain that YES I was ordering the DVD this time and YES It should actually have charged the card. Okay, they say, we'll let it go through, but call and confirm with Fox Store.
I call Fox Store and THEY say it was declined and I should try again. So I try again and GUESS WHAT THE SITE SAYS? "This person already has an order in" *headdesk* She says she will forward it on to corporate.
I call my credit card again, juuuuust in case I misunderstood. They explain that after I called, they let the order go through so it should be alright.
So I call Fox Store again, to see if maybe it shows up in the system now as okay. And here is the issue - SINCE the item is a pre-order, Fox Store does a Pre-Auth on the card to check for funds...BUT since this is a special Comic Con thing, they also need to charge my card right then to...so what do the computers at my credit card see? 2 CHARGES in the space of a minute.
She tried to clear my account with Fox Store yet again, to see if I could try again, but no dice. She said she will try to call me back, but she was leaving soon, and to maybe try again in an hour to re-purchase it. She's sent all of my info on to their "corporate" office so hopefully it will get fixed. UGH!
THANK YOU SHANTELL AT FOX STORE'S HELP LINE! YOU WERE AWESOME!
Fox, on the other hand, needs to stop underestimating the power of Whedon fans and prepare for these things. You put a limited quantity of anything online, people will go for it.
I will update you more on the continuing saga of me trying to give Fox money and them refusing (because I know you're on the edge of your seat!)